Damaged Product Policy

1. Purpose

The purpose of this policy is to define our company’s stance on damaged product packaging for items sold via Invicta TCG. This policy establishes clear guidelines for our customers and internal teams regarding the condition of outer packaging and the eligibility for returns or refunds.

2. Scope

This policy applies to all wholesale customers, Retail customers and all orders fulfilled by Invicta TCG where the only reported issue is damage to the outer packaging (e.g., cardboard box, shrink wrap, box sleeve, metal tin).

3. Policy Statement

3.1 Function of Packaging

The primary function of all outer packaging is to protect the contents of the product during the shipping and handling process. It is normal for packages to experience minor wear and tear, such as scuffs, dents, or creases, while in transit. Invicta TCG cannot and does not guarantee that product packaging will arrive in pristine, undamaged, or mint condition.

3.2. Final Sale Items

All items sold are explicitly excluded from returns or refunds based solely on damage to the outer packaging. By purchasing an item, the customer acknowledges and accepts that the packaging may have minor imperfections and that this does not constitute a valid reason for a return.

3.3. Definition of “Damage”

For the purpose of this policy, “damaged packaging” refers only to the external wrap, box, Tin, or container. This policy does not cover:

Damage to the actual product inside.
Missing components or incorrect items.
Packaging damage so severe that it has compromised the integrity of the product itself.

Claims for these issues are handled via an e-mail to wholesalesupportⓐinvictatcg.co.uk. Please provide multiple pictures of the box it was sent in and the items inside for us to complete a fair investigation and allow 5 business days for a response.

Last Updated: March 2025